Refund policy
Return & refund policy
Because this is a cosmetics store, opened or used items are generally not eligible for return unless the item arrives damaged, defective, or incorrect.
How to request help
Contact us within 30 days of delivery with your order number and photos if needed. We will review the issue and reply with next steps.
Refunds
Approved refunds are issued to the original payment method after the return or claim is reviewed.
Contact
Email colourpop@colourpop.com for support.